TEC Service Manager: product features
A complete platform for managing your TEC service, from the first referral to long-term outcomes. Every feature is configurable to your service model, contracts, and team structure.
INTAKE
Flexible referral routes
Accept referrals through whichever channels suit your referrers — whether that's health and social care systems, occupational therapists, family members, or self-referrals. TEC Service Manager supports e-forms (including your own Google or Microsoft Forms), direct integration from third-party systems, bulk file transfers from trusted partners, and structured manual forms.
Because referrers can use the route that fits their own workflows, you reduce friction, increase referral quality, and avoid chasing incomplete information.
COMMUNICATION
Contact management & SLA tracking
Log every contact attempt and outcome directly on the service record. Two-way email and SMS messaging lets your team communicate with service users and their contacts without leaving the platform — keeping a full, auditable history in one place.
Configure and visualise your own SLAs, set targets, and monitor compliance in real time. For outsourced providers managing multiple contracts, flexible contract modelling lets you apply different information requirements and targets per contract.
ASSESSMENT
Comprehensive assessment framework
Carry out structured assessments to establish a baseline, identify appropriate equipment, and recommend support services. Track progress at every milestone — showing how metrics have changed and what outcomes have been achieved, both individually and across the service as a whole.
Your assessment models, measurement scales and schedules are fully configurable, so the platform adapts as service needs, legislation, and best practice evolve. A configurable signposting database highlights relevant onward services based on the service user's needs, location, and circumstances.
INSTALLATION
Installation scheduling & field management
Schedule, assign and track installations from one place. Service managers get a clear view of the queue, progress, and any complications — while installers access and update their jobs via mobile device, with offline sync to handle sites with poor signal coverage.
Workflows, dashboards, task lists, team structures and alerts can all be configured to match how your service actually operates.
WIDER SUPPORT
Helping people stay at home longer
Build a full picture of each service user's situation — living arrangements, family structure, carers, and wider support contacts. Identify opportunities to connect them with specialist third-party services and generate completed referral forms automatically to save time and reduce errors.
Optional plugins extend the platform to cover welfare benefits, debt and money advice, home improvement, carer support, safeguarding, domestic abuse support, and more — making it well placed to support local authority reorganisation programmes.
REPORTING
Operational & outcomes reporting
Real-time dashboards give staff, managers and commissioners an accurate view of workload, capacity, allocation and timescales. Referrers can receive progress notifications and outcomes automatically, without your team needing to send manual updates.
One-click QSF compliance reports sit alongside custom reports and analysis tools for demonstrating service value. An optional data warehouse function lets you connect Power BI or your organisation's own analytics tools directly to the platform.
FUNDING
End-to-end funding coordination
Identify and track every funding source involved in a case — whether that's a funded contract, Disabled Facilities Grant, client contribution, or charitable funding. Monitor each funding stream through to payment, covering all elements of the service including installation, equipment costs, licences, ongoing subscriptions, and additional works.
Having funding and service delivery managed in the same record removes the risk of things falling through the cracks between teams.
ONGOING CARE
Reviews, maintenance & inspection scheduling
Key dates — maintenance, inspections, re-assessments, licence renewals — are calculated automatically and used to schedule future actions. This keeps equipment effective, targets met, and service users receiving the right support throughout their time with the service.
Each visit is an opportunity to update the case record, capture new outcomes, and identify changing needs before they become problems.
INTEGRATION
Secure integration & interoperability
Connect TEC Service Manager to your existing systems through a standards-compliant API, secure data transfer mechanisms, and automated import/export tools. IIZUKA has deep experience integrating with modern, legacy, and proprietary systems across health, social care, and the public sector.
The approach is pragmatic — focused on delivering working integrations quickly, without lengthy development cycles or disruptive changes to your infrastructure.
Coming soon
STOCK & EQUIPMENT
Stock control & inventory management
Track equipment from warehouse to service user and back. Full inventory management with equipment-to-job allocation means you always know what's available, where it is, and what condition it's in — reducing loss, delays, and manual stocktakes.
MONITORING
Cross-platform TEC monitoring data
Access monitoring data and usage history from a wide range of TEC equipment — regardless of manufacturer or platform. Building on TEC Service Manager's interoperability, this will give your team a single view of how equipment is performing across your entire service.